Automotive Service Advisor

Antelope Valley Ford Lincoln of Lancaster, CA is looking to add an experienced AUTOMOTIVE SERVICE ADVISOR to our team. We have great benefits and ongoing training and support for our associates.

Responsibilities (include but are not limited to):  
Meet and greet service customers promptly in a professional and courteous manner. 
Inspect vehicle and refer to service history to accurately identify and verify customers' service needs. 
Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the products & associated         service requirements.  
Provide accurate cost and time of completion estimates for the services recommended; communicate and get proper         authorization from customers. 
Check on progress of services to vehicles throughout the day and contact customers to communicate and receive approval         regarding changes in cost-estimate, promised time of delivery, or recommended services. 
Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines. 
Confirm service appointments by telephone before customers are scheduled to arrive and conduct post-repair follow up. 
Inspect vehicles prior to each customer delivery to ensure vehicle services and repairs are performed correctly and         communicate these results to the customer. 
Meet requirements of the state and federal laws for automobile repair and consumer protection. 
Demonstrate behaviors consistent with our Company's Values in all interactions with customers, co-workers and vendors. 

 Job Requirements Requirements (include but are not limited to):  
Two or more years of previous experience as a service advisor. 
Ford Advisor experience is strongly favored.
High school diploma or equivalent. 
Valid driver license in the state that you will work and a good driving record. 
Great attitude with high-energy personality. 
Excellent customer service skills. 
Professional appearance and work ethic. 
Ability to work well in a process driven environment. 
Outstanding communication skills in both verbal and written. 
Need strong computer skills, typing, iPad, tablet, internet etc.

 *All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment* 

Compensation and Benefits (in addition to competitive pay, we offer):  

Health insurance 
Dental insurance 
Vision, Life, Disability insurance 
401(k) plan  
Paid  vacation 
Employee Vehicle Purchase Program 
Professional work environment with job training and career advancement opportunities  

If you are in alignment with our core values of integrity, transparency, professionalism and teamwork, now might be the time for you to accelerate your career as part of the best Antelope Valley company in automotive retail.  Apply today or refer a qualified friend. 

Living in the Antelope Valley
If you are looking to relocate to the Antelope Valley, we don't experience any bottleneck commute to work unless you choose to live 60+ miles away. Most of the staff that lives in Palmdale or Lancaster can get to and from work in 15 minutes or less. Another benefit to living in the Antelope Valley is low price housing, and we do get to see the sun almost every day of the year with very little rain. Overall it really is a nice place to live with many activities to do within a very short drive including Las Vegas at 3 ½ hours, Mammoth Ski Resort 3 ½ hours, most of the beaches less than 2 hours, and Disneyland at roughly 2 hours away. Last of all, we run a very clean and honest establishment, so we do drug screens and background checks before any employment consideration. If this sounds like a place you would like to work, please follow the link below to fill out an application. 

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